Riding the Crest of a Wave
March 2007
A unique relationship forged between Distinction Property Services and Kellaway Bathrooms has meant that the two companies have been riding the crest of a wave since their working relationship was formed over 3 years ago.
Kellaway Bathrooms specialises in selling bathrooms. Over the last 7 years they’ve built a fantastic reputation and customer base which continually attracts repeat business. Realising that customers often require fitting and installation services, Kellaway teamed up with Distinction Property Services, who brought with them a wealth of experience. Combined, even greater levels of satisfaction have been achieved for customers.
Distinction Property Services Directors Gareth Guiver (left) and Richard Brown (right) with Kellaway Bathrooms Showroom Manager, Ian Shields (centre).
However, the real value of this working relationship is based on reputation, and it proves that word of mouth advertising really does work! Recently the two companies had their seventh customer from the same street in Bristol. Residents of Chesterfield Road in St Andrews have all been impressed with the service from Distinction and Kellaway and have been only too pleased to recommend which has filtered its way along the street.
Resident Helen Forshall was one of the first Chesterfield Road residents to use Kellaway and Distinction. “I’m impressed that after nearly 3 years the bathroom is still looking as immaculate as when it was first installed. We’re looking at moving shortly and we will definitely use Distinction and Kellaway again". Neighbour Sal Craw had an ensuite bathroom fitted and was “immensely happy with the quality of the sanitaryware provided and workmanship”, while further up the road Jo Freudenstein also had a bathroom completed. Jo said “Not only was the work completed to a high standard by Distinction, Kellaway Bathrooms also provided a range of bathrooms solutions at a very affordable price.” Caroline Frost was “impressed that Distinction were able to keep to the timescale given, both start and completion dates, whilst there have been no problems with any of the products and services supplied by both companies.”
“This is fantastic news for all involved” says Kellaway Bathrooms Manager, Ian Shields. “Our customers can rely on us to spend time with them in designing and choosing their new bathroom, and once decided we will liaise with Distinction and ensure the job is hassle free for the customer.”
Residents of Chesterfield Road along with Kellaway Bathrooms and Distinction Property Services
Gareth Guiver of Distinction Property Services adds “Our unique working relationship with Kellaway Bathrooms means that we can rely on them to supply sanitaryware right first time. We start a project safe in the knowledge that everything is as it should be. This benefits the customer, as the job is completed to a high standard in the best possible timescale.”
With access to a wide variety of trades, Distinction Property Services place quality and service high on their agenda, which fits hand in hand with Kellaway Bathrooms, who are only too aware of the power of reputation. In fact Kellaway Bathrooms’ parent company, Kellaway Building Supplies, recently won “Best Customer Service” in the 2006 National Builder’s Merchants Awards for Excellence. An accolade the whole company is only too proud to build upon.